How do I know if my deals are being handled properly?
Customized Lenders Services/Cascade Settlement Agency (CLS/CSA) prescreens
all of our vendors to be sure that they are experienced and competent in their
particular business. Besides the core competencies, we look for vendors that have
our same philosophy with regards to customer service. At CLS/CSA we pride
ourselves on catering to the needs of our customers to ensure that the deal gets
closed. We insist on the same from our vendors and monitor their performance,
not just on turnaround times, but also on customer satisfaction.
How do I track the progress of each component of the settlement process?
Very easily! As your vendor manager we take care of tracking the progress for you.
You can contact your CLS/CSA representative at anytime for a status report on your
particular deal. The CLS/CSA agent will insure that each vendor is processing your
file in the manner and time period specified by you.
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